Frequently Asked Questions
Lots For Tots Childcare
We know that choosing the right childcare provider for your family is a big decision, and you may have many questions along the way. To help, we’ve compiled answers to some of the most frequently asked questions about Lots for Tots Childcare.
Whether you’re wondering about our opening hours, meal plans, fees, or daily routines, this page is designed to give you clear and concise information. If you can’t find the answer you’re looking for, please don’t hesitate to reach out—we’re always here to help!
What should my child bring?
We ask that your child bring a change of clothes, a comfort item (such as a blanket or stuffed animal), Nappies or pull-ups (if applicable) & wipes and any necessary medication.
Please also bring a water bottle, sunscreen and a hat for outdoor play during summer and a hat and gloves suitable for the winter period. We love playing outside and ask that all our little ones have wellies which can be stored at the nursery.
What security measures do you have in place?
The safety and well-being of your child are our top priority. Our facility is equipped with secure entry points, CCTV and a intercom system. All our staff are trained in first aid and emergency procedures. All staff undergo thorough background checks before employment in line with our safer recruitment policy.
Only authorised individuals can pick up children and we request that you notify us of any changes to your child’s pickup arrangements.
What are your opening and closing times?
We are open Monday to Friday from 7:30 AM to 6:00 PM.
We are closed on weekends, bank holidays and for 1 week at Christmas.
What is your policy on holidays?
We are closed on weekends, bank holidays and for 1 week at Christmas. At Lots for Tots Childcare, we understand that holidays are an important time for families to come together and create lasting memories. That’s why we offer 6 sessions of the year where you won’t be charged for taking time off. Three of those sessions are during our Christmas shutdown, and the other 3 can be used at any time that best suits your family’s needs. (Please note this is pro-rota depending on when you start with us)
Additionally, we don’t charge for bank holidays.
My child is sick, what do I do?
If your child is unwell, please keep them at home to recover. If your child develops symptoms during the day, we will contact you to arrange for pick-up.
We ask that children are symptom-free for 48 hours before returning to the setting.
I’m worried about my child and if they will settle. Do you offer settle-in sessions?
We understand that transitioning to childcare can be emotional for both you and your child. We offer a settling-in session to help your child adjust.
How long do I have to pay my invoice?
Invoices are due within 7 days of receipt. If payment is not received within this time frame, a late fee may apply.
Please contact us if you anticipate any issues with payment and we will do our best to accommodate your situation.
How do you communicate with parents?
We believe in clear and open communication. Parents will receive regular updates about their child’s progress through daily reports, observations, newsletters and news through our parent communication portal.
We also encourage direct communication between parents and staff through phone calls, emails, or in-person discussions.
